Frequently Asked Questions

• How long does it take to process an order?

We process orders within 2-3 days.

• which are the shipping costs?

We offer standard free shipping for orders to USA and Puerto Rico. Also, we offer USPS priority mail for $8.50.

• Do you offer refund?

No, we offer exchange or store credit. Click the link "Return Policy" at the website's footer to read more.

• What payment methods do you accept?

Visa, mastercard, american express, discover, apple pay, google pay, shop pay, venmo and paypal.

• Can I modify or cancel my order?

Yes, you can send the request sending an email to info@shoplorelle.com before you receive the shipping confirmation email. Cancellations will only proceed if the order has not been shipped. Once the order is shipped, we do not make cancellations.

• What should I do if I receive an error message during checkout?

Make sure that when you are filling out the billing address information you write the same zip code that appear in your billing statement.

• Do you have a physical store?

No. We operate completely online.

• Do you offer international shipping?

Currently we do not offer international shipping. 

• How do I return an item?

There is 3 ways to request a return:

1. By email to info@shoplorelle.com with subject line: Return.
2. Clicking the profile icon in our store's header and log in to your account.
3. Clicking the link "Start a Return" located in our website's footer.